What is the screening process that Service Professionalsgo through in order to become members of the ServiceMagic network?
| 1: | Verify Trade License |
| ServiceMagic checks to see if the business carries the appropriate state-level license. | |
| 2: | Verify Insurance |
| We contact the insurance agent of the pro to confirm general liability insurance (bonding information for maid services, or cargo valuation coverage for moving companies). | |
| 3: | Verification of State Business Filings |
| For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located. | |
| 4: | Criminal Records Search |
| ServiceMagic uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business. | |
| 5: | Sex Offender Search |
| We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located. | |
| 6: | Identity Verification (SSN) |
| ServiceMagic verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities. | |
| 7: | Identity Verification (Reverse Phone Lookup) |
| We conduct a reverse business phone lookup to confirm that the phone number provided matches the phone listing for the business. | |
| 8: | Search for Aliases |
| ServiceMagic searches state Doing Business As (DBA) records in the state in which the business is located to identify any aliases under which the business or owner is doing business. | |
| 9: | Legal Search for Civil Judgments |
| We use 3rd party data sources to check the principal / owner of the business for state-level civil legal judgments entered against them and to check for bankruptcy filings by or against them. | |
| 10: | Verify Customer References |
| ServiceMagic requests and contacts previous customer references provided by the business to solicit performance feedback from consumers with whom the pro has worked. |
Check out what some of our customers have said about the services we offer. For more information about how ServiceMagic works, click here.
"I think ServiceMagic is great! Since I discovered it two years ago, I have been using it for every major and minor project in my home. I am also on the Board of Directors for my homeowners association and have encouraged them to use Service Magic for any of the work we have done on the property and we are! In fact, ServiceMagic has made it much easier for us to locate qualified residential contractors who actually bid for our work, rather than feeling pressured by our management company to use their providers who charge much higher rates and are not half as responsive to our requests and needs. Thanks for your diligence in selecting good companies to refer. Keep it up and you'll have a lifelong customer in me."
J. T. - Roswell, GA
"Fantastic service! When I thought about all the people I needed to contact in order to move my home, it was a daunting task. But I found your service through Google, and from there have found everyone I needed from floor finisher to movers to junk removal. I especially appreciate the rating system and customer feedback. I will be sure to refer to service to family and friends."
Lynda S. - Franklin, MA
"I can't believe how easy it was to use ServiceMagic. It's almost, well, magical! I entered my request a little past Midnight not expecting a lot back for several days. Imagine my surprise when I had e-mails and calls from electricians that very same morning!!!! The company I chose was fantastic! ServiceMagic, in my opinion is truly great!! This was my first experience and it was better than I had hoped for. Forget looking for professionals through other people! ServiceMagic will be my new "word of mouth" for any work I need done! I'll be referring ServiceMagic to everyone I know. I can't say THANK YOU enough!"
Danny D. - Chicago, IL
"I am just so thrilled and amazed by the wonderful service that you provide! I had NO idea that you existed until last week and the response has been tremendous!!! Based on the services we were looking for, we had calls from various companies within 24 hours of contacting you for assistance. It was amazing! We had one of your members out to our house on Monday and we were just so overjoyed at their wonderful customer service and professional job they did for us."
Christy K.
Your service is great! I was so surprised at how quickly I could hire a handyman and upholstery cleaner. What a brilliant concept!
Alicia J. - Dallas, TX
I contacted you, and submitted my request and within 30 minutes had the work scheduled with one of your contractors. What a great service, I'll use you again!
Lisa V. - Denver, CO
I am very impressed with the service and the pride that was displayed in the professional I found to work with through your service, as well as his commitment to detail and customer satisfaction. Thank you, ServiceMagic for allowing me, the customer, to publicly review companies throughout the process from start to finish. I also appreciate your commitment to ensuring you represent professional, high quality service providers.
E. W.
Thank you very much, I didn't know where to start and you helped get me started! We are remodeling our bathroom and the professional you matched us with has been a jewel, very patient and professional.
Judi M. - Pacific Palisades, CA
"When I first started my bathroom remodel, I was using the phone book to get bids on the work. I felt lucky if someone even called me back. Then I discovered ServiceMagic and what a difference. I was contacted by three contractors who were interested in my job and best of all, they came recommended by your company…Thank you for making the most stressful project of my life a little bit easier."
James L. - Seattle, WA
"I wanted to let you know what a great experience I had with your company. The web page was so easy to use and I got three bids within three hours of going to your web site. In addition, all of your emails were helpful. Thanks for this great service and for the super job you have done in treating me as a valued customer."
Windy Z. - Denver, CO
"The contractor you matched to our project has outstanding customer service! We were skeptical about finding a vendor on the Internet but after this experience we'll come here first."
Robert V. - Phoenix, AZ
"I just don't know where to begin. Who are you guys? We have just moved and purchased a home that needs repairs and upgrading. We had called out of the phone book and asked everyone we knew and could not find reliable trades to do any of our work. Within 24 hours of posting on your site, I had calls from two of the three professionals matched to my project. We have since completed the projects in the time frame we wished and under budget. The company did work that was the highest quality, and I am a very discriminating buyer of services. The "very good" choice in your survey is not high enough."
Cynthia H. - Sacramento, CA
"WOW!! You guys are great!! Today I have met with two contractors! Looks like our remodeling project is under way. Thanks for your service. I intend to tell all my friends about this very cool website."
Taylor G. - Washington D.C.
"Your service has been great. I have been in touch with all three contractors and received estimates as well. They have all been very personal, expedient, and professional. Oh, and by the way, your attention and service at ServiceMagic has been outstanding. Thanks."
Ryan S. - Houston, TX
"Just wanted to tell you how pleased I am with your service. I registered on Wednesday, had three calls within one hour, and had two superb contractors at my home on Thursday afternoon. Both told me I didn't really need the work done and explained very simply what I needed to do instead. I was amazed and pleased! I'll be back to use your service again, and, by the way, I have already given my Mother your web address. She has used one of your competitors in the past and had problems. The next time she needs work done, I can guarantee she will be on your site."
Becky H. - New York, NY
